大众汽车集团是中国汽车产业历史最悠久、最成功的国际车企之一。集团与中国合作伙伴携手，为中国客户带来了便捷的个人移动出行。深耕中国四十余载，大众汽车集团及旗下品牌始终稳居时代前沿，助力中国汽车产业蓬勃发展。
大众汽车集团在华经营范围包括汽车整车、零部件、发动机以及变速箱的生产、销售与服务。集团旗下的大众汽车、奥迪、斯柯达、捷达、保时捷、宾利、兰博基尼、杜卡迪、曼恩和斯堪尼亚等品牌在中国各细分市场开展业务。
在汽车行业向智能网联汽车和自动驾驶时代加速迈进的浪潮中，大众汽车集团积极转型，凭借强有力的战略规划，力求在拥有巨大增长潜力的中国市场保持领先地位。为此，大众汽车集团稳步推进“2030目标”的实现，并持续贯彻“在中国，为中国”方针。
如今，约有5000万中国客户驾驶大众汽车集团旗下品牌车型。这一客户群体规模稳居中国市场车企首位。
Integration Engineer-Error Management
Brief description of the position:
Responsible for overseeing error-ticket workflows across JVs, ensuring timely processing in KPM/Jira (Q-Gate). Acts as the main contact for WOB, manages escalation processes, and reports critical issues to stakeholders. Maintains system efficiency and coordinates cross-team communication for error resolution. Requires strong organizational skills and familiarity with ticketing tools.
Key Tasks:
- Structuring error-ticket workflows and top complaints workflows
- Being the interface for error-tickets and top complaints
- Organizing, inviting and guiding the error presentation/escalation meetings
- Identification of key themes and measures for error correction including countermeasures to achieve the goals
- Creation of specific evaluations and representations of error-tickets and top complaints
- Coordination, escalation and analysis of error-tickets and top complaints inside defined time boxes
- Participation inside of the statements and release recommendations
- Timely tracking of the relevant error-tickets and top complaints and creating overviews of solving times
- Continues development of error-tickets and top complaints process
Qualification and skills required for the position:
- Bachelor's degree or above
- Agile work methods (e.g. Scrum, Kanban, Agile teams, PRINCE2,...) preferred
- ISTQB FL are preferred
- Good ability in communicating in English and Chinese is must
- Good ability in organization is must
- Structured and organized way of working
- Basic know-How on New energy vehicles preferred
- Basic Know-How on Intelligent vehicle preferred