Integration Engineer-Error Management

The Volkswagen Group is one of the first and most successful international car manufacturers in China’s automobile industry and we have made individual mobility possible together with Chinese Partners. For over 40 years, the Volkswagen Group and its brands have always been pioneers of mobility in China.

Volkswagen Group China’s business scope includes the production, sales and services of vehicles and parts, such as engines and transmissions. The Group is represented by a diverse array of brands across all segments, including Volkswagen, Audi, ŠKODA, JETTA, Porsche, Bentley, Lamborghini, Ducati, MAN and SCANIA.

As the automotive industry rapidly shifts towards the era of Intelligent Connected Vehicles (ICV) and autonomous driving, the Group is following a strong strategic plan to maintain its leading position in this attractive growth market. Therefore, Volkswagen Group is consistently powering forward its “Target picture 2030” and the consistent “In China for China” approach.

To date, about 50 million customers in China are driving cars from the Group brands – a customer base that is unparalleled by any other domestic or international automaker in the country. 

Integration Engineer-Error Management

Brief description of the position:

Responsible for overseeing error-ticket workflows across JVs, ensuring timely processing in KPM/Jira (Q-Gate). Acts as the main contact for WOB, manages escalation processes, and reports critical issues to stakeholders. Maintains system efficiency and coordinates cross-team communication for error resolution. Requires strong organizational skills and familiarity with ticketing tools.

Key Tasks:

• Structuring error-ticket workflows and top complaints workflows
• Being the interface for error-tickets and top complaints
• Organizing, inviting and guiding the error presentation/escalation meetings
• Identification of key themes and measures for error correction including countermeasures to achieve the goals
• Creation of specific evaluations and representations of error-tickets and top complaints
• Coordination, escalation and analysis of error-tickets and top complaints inside defined time boxes
• Participation inside of the statements and release recommendations
• Timely tracking of the relevant error-tickets and top complaints and creating overviews of solving times
• Continues development of error-tickets and top complaints process

Qualification and skills required for the position:

• Bachelor's degree or above
• Agile work methods (e.g. Scrum, Kanban, Agile teams, PRINCE2,...) preferred
• ISTQB FL are preferred
• Good ability in communicating in English and Chinese is must
• Good ability in organization is must
• Structured and organized way of working
• Basic know-How on New energy vehicles preferred
• Basic Know-How on Intelligent vehicle preferred