Quality Engineer (m/w/d)
Location: MunichJob responsibilities :
- Serve as the core liaison between the company and key German customers, responsible for daily communication, relationship maintenance, and timely response to customer needs.
- Receive and handle customer quality complaints, collaborate with the domestic after-sales quality center, R&D, production and other departments to promote problem analysis, solution formulation and implementation, ensuring the closure of customer complaints.
- Collate customer complaint data and feedback to the domestic team, track the effectiveness of solutions, and prevent recurrence of similar issues.
- Coordinate cross-departmental resources, feed back quality trends in overseas markets, and provide references for product improvement.
Expected qualifications & degrees :
- Bachelor's degree or above in engineering-related majors (such as mechanical engineering, electronics, materials, etc.).
- Fluent in German or English, capable of using them as working languages.
- At least 2 years of experience in after-sales quality or technical support, with a background in manufacturing preferred; experience in cross-border collaboration is a plus.
- Proficiency in quality tools such as 8D and FMEA, with abilities in problem analysis and cross departmental coordination.
- Ability to understand and troubleshoot problems in software and electronics, mechanical, and electromechanical systems.
- Good presentation and communication skills.
Personality :
- Ability to work in a team environment.
- Skills to communicate ideas clearly and concisely.
- Excellent active listening, negotiation and presentation skills.
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
- Skill to plan work in order to meet deadlines.
- Ability to work independently.
- Willingness to travel occasionally (nationally and internationally)