Field Application Engineer (FAE)

XYZ Robotics is a global leader in the development of fully autonomous robot recognition and manipulation. As a pioneer in Mobile Manipulation Robotics (MMR), we leverage state-of-the-art embodied AI—including 3D vision, motion planning, and reinforcement learning—to overcome the biggest challenges in logistics: automated truck loading/unloading and order picking. Founded in 2018, the company is headquartered in Shanghai and has global offices in the US, Germany, Japan, and South Korea. To date, XYZ Robotics has raised over $100 million in funding. We transform the warehouse loading dock from a manual bottleneck into a highly efficient, automated gateway.

Field Application Engineer (FAE)

Job Title: Field Delivery & Application Engineer (EMEA)Job SummaryResponsible for the on-site delivery of medium-to-high complexity mobile logistics automation robotics projects across Europe. The role covers system commissioning, site acceptance testing (SAT), project hand-over, and ongoing operational & maintenance assistance.Key Responsibilities

• Delivery Schedule Management: Scientifically plan on-site delivery milestones based on the master project schedule; ensure all commissioning tasks are completed efficiently, on time, and with high quality.
• On-Site Commissioning & Execution: Own on-site deployment and feature integration for robotic systems and automated equipment; fine-tune parameters according to real-world site conditions to meet acceptance standards.
• Technical Issue Feedback & Escalation: Serve as the technical bridge between site operations and the HQ R&D team; participate in field testing, accurately log software bugs, hardware structural failures, and compatibility issues, and assist R&D in driving closed-loop resolution.
• Technical Documentation: Maintain detailed commissioning logs; draft technical agreements, operation manuals, and Site Acceptance Test (SAT) reports to ensure complete technical documentation.
• Client Technical Training: Deliver professional solution walkthroughs and hands-on operational training to customer operators and maintenance personnel to enhance client satisfaction.
• Project Coordination & Risk Mitigation: Maintain close alignment with Project Managers (PMs) by providing real-time site updates; actively collaborate with PMs to devise and execute corrective action plans for any site deviations or potential risks to ensure delivery targets remain on track.

QualificationsMust-Haves (MUST)

• Education: Bachelor’s degree or higher in Robotics, Computer Science/Information Engineering, Electrical/Electronic, Mechanical, or Automation Engineering from a university in Europe or North America.
• Driver's License: Valid German driving license (Klasse B).
• Communication & Mindset: Strong proactive communication skills and enthusiasm for field operations; comfortable working in frontline environment with a strong goal-oriented drive.
• Mobility & Independence: Willingness to travel extensively across Europe (up to 70% travel time); proven ability to independently handle unexpected site emergencies.
• Problem-Solving Ability: Excellent logical thinking skills; able to quickly diagnose cause-and-effect relationships within complex hardware/software issues and deliver structured, systematic solutions.
• Technical Fundamentals: Proficient in Python programming; solid foundation in linear algebra with familiarity in coordinate transformations.

Nice-to-Haves (PREFERRED)

• 1+ years of experience in solution proposal drafting, solution design, or mechanical design within the logistics sector, with a deep understanding of logistics application scenarios.
• Hands-on experience in operating or maintaining industrial robots, AGVs, or AMRs in factory or warehouse environments.
• Practical knowledge of industrial robot teaching/pendant programming, conveyor control systems, and industrial sensor configuration.
• Proficiency in AutoCAD or similar design software, with solid mechanical design capability.