00061852
Germany, Deutschland
Vollzeit
19.08.2025
FAE After-Sales Service EU
Location: Germany
Job Type: Full-Time
Responsibilities:
1. Customer Support:
- Serve as the primary point of contact for customers in Europe, addressing inquiries, concerns, and providing timely resolutions.
- Communicate effectively in multiple languages, ensuring a high level of customer satisfaction.
2. Issue Resolution:
- Investigate and resolve post-sales issues, including product defects, shipping discrepancies, and warranty claims.
- Collaborate with internal teams to ensure swift and effective solutions.
3. Product Knowledge:
- Develop a deep understanding of our products to provide accurate and helpful information to customers.
- Stay updated on product features, specifications, and troubleshooting procedures.
- Train and support local third service centre and offline distributor service team.
4. Local Service Centers:
- Coordinate with local service centers across Europe, ensuring they have the necessary spare parts and technical to assist customers effectively.
- Proactively visit the third-party after-sales service center and distributor service team, collect and feedback their problems, and solve them in time.
5. Documentation:
- Maintain detailed records of customer interactions, resolutions, and feedback.
- Provide regular reports to management on key performance indicators and customer satisfaction metrics.
Qualifications:
Benefits:
We invite you to apply by submitting your resume and cover letter to yuki.wu@mammotion.com
Mammotion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.