FAE After-Sales Service EU

Mammotion is committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle by providing innovative outdoor robotics solutions.Our mission starts with the revolution of robot lawn mowers for professionals and consumer.


深圳库犸科技有限公司（简称“库犸”）成立于2016年，是全球领先的智能庭院机器人企业，通过自主研发和融合先进的机器人技术，为海外庭院提供无边界割草机器人、泳池清洁机器人等革命性产品。


公司总部位于深圳，在德国、北美均设有子公司，团队规模超过400人。创始团队和研发团队来自国内外知名企业及科研院校机构，公司目前已获得红杉资本、五源资本、祥峰投资和HKX等一线机构的投资。


基于“极致创新，让每个人智享未来科技生活”的品牌理念，库犸科技致力于引领高品质的环保户外生活，赋能庭院智能升级。

目前库犸德国公司Mammotion Technik GmbH正在招贤纳士, 欢迎你的加入!

FAE After-Sales Service EU

Location: Germany
Job Type: Full-Time

Responsibilities: 
1. Customer Support:
- Serve as the primary point of contact for customers in Europe, addressing inquiries, concerns, and providing timely resolutions.
- Communicate effectively in multiple languages, ensuring a high level of customer satisfaction.

2. Issue Resolution: 
- Investigate and resolve post-sales issues, including product defects, shipping discrepancies, and warranty claims.
- Collaborate with internal teams to ensure swift and effective solutions.

3. Product Knowledge: 
- Develop a deep understanding of our products to provide accurate and helpful information to customers.
- Stay updated on product features, specifications, and troubleshooting procedures.
- Train and support local third service centre and offline distributor service team.

4. Local Service Centers:
- Coordinate with local service centers across Europe, ensuring they have the necessary spare parts and technical to assist customers effectively.
- Proactively visit the third-party after-sales service center and distributor service team, collect and feedback their problems, and solve them in time.

5. Documentation: 
- Maintain detailed records of customer interactions, resolutions, and feedback.
- Provide regular reports to management on key performance indicators and customer satisfaction metrics.


Qualifications: 

• Previous experience in customer service, preferably in an after-sales or technical support role.
• Fluent in English, other European language will be a plus (French, German, Spanish, etc.).
• Strong communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.
• Dynamic and collaborative work environment.

We invite you to apply by submitting your resume and cover letter to yuki.wu@mammotion.com


Mammotion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.