Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.
With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.
Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
We are a fast-growing team of young professionals. We are now looking for
(Assistant) Account Manager (f/m/n)
Your Tasks:- Develop a deep understanding of clients' business needs and objectives, providing tailored solutions and ongoing support
- Act as the primary point of contact, fostering strong client relationships and ensuring high satisfaction levels
- Collaborate with internal teams to ensure timely and successful delivery of our services to clients
- Identify growth opportunities within accounts, proactively recommending upsell or cross-sell options to enhance value
- Monitor account health, track key performance metrics, and prepare regular reports for clients
- Address client inquiries, concerns, and escalations in a timely and professional manner
- Stay informed on industry trends, market dynamics, and competitor activities, offering strategic insights to clients
- Lead and implement change projects, optimizing system utilization and driving continuous improvement in client operations
Your Profile:
- Bachelor’s degree in Logistics, Supply Chain Management, Robotic Automation, Information Technology, Mechanical Engineering, or Electrical Engineering
- Proven experience in project management, account management, or customer success, preferably within the automation or SaaS industry
- Familiar with warehouse management or solution design in logistics, 3PL, automation and related fields
- Strong communication and interpersonal skills, with the ability to engage effectively with clients at all levels
- Excellent problem-solving abilities and a proactive approach to addressing client needs
- Fluent in English and Chinese, both spoken and written, to support daily operations and business negotiations. An additional European language is a plus
- Hybrid work model based in Warrington, UK, or Ratingen, Germany
- Willingness to travel across the EMEA region as needed
For questions, please contact Ms. Yumeng Ying,
Email: ivy.ying@geekplus.com
For more information about our company please visit our website: www.geekplus.com