Technical Service Engineer

The subsidiaries of MR in China

MR China was incorporated in Shanghai in 2006 as a wholly owned subsidiary of MR in China, charged with sales, customer support and technical maintenance of all MR products in the Chinese market. In addition to core MR products - tap changers for power transformers, transformer accessories and electronic products - we also sell Messko® products.

With around 140 employees in our Shanghai office, we offer our customers a quick response and professional product assistance, including application-specific solutions, technical support and on-site maintenance. To improve communication with customers, our company is structured around the sales department, which blends together sales, customer support and technical maintenance to create a brand new one-stop seamless experience for customers. Should an emergency situation arise, our experts will be there as soon as possible to fix the problem on-site.

Technical Service Engineer

Description:

• Performance of repair and maintenance work in regard to the designated product spectrum depending on personal qualifications and in accordance with current guidelines.
• Drafting of technical service reports and forwarding of important information to responsible order processors.
• Provision of specialized support for colleagues and other departments (product specialist).
• Problem assessment in regard to OLTC units and assembly groups depending on personal qualifications.
• Monitoring and evaluation of high voltage tests and oscillographs depending on personal qualifications.

Requirements:

• Bachelor degree of Electrical/Mechanical Engineering or Mechatronics related.
• At least 2 years related work experience in state owned grid companies or service companies for the national power grid are preferred.
• Good command of English (written & spoken).
• High willingness to travel, also abroad;
• Assessment, prioritization and planning of customer inquiries.