Product Specialist

GOFO is a technology-driven global last-mile delivery carrier operating in the U.S., Canada, France, the Netherlands, Germany, Italy, and Spain. Founded in August 2023 in Los Angeles and guided by the brand philosophy "Drive Efficiency, Deliver Trust," GOFO combines advanced technology with localized operations to offer precise, reliable, and scalable delivery solutions for retailers, e-commerce platforms, third-party logistics providers, and end consumers.

Backed by a continuously expanding sorting and transportation network and local expert teams, GOFO steadily strengthens network stability and delivery efficiency — providing reliable, scalable infrastructure for intra-regional and cross-regional delivery across Europe, the Americas, and beyond. Through intelligent routing, real-time tracking, and end-to-end logistics visibility, GOFO delivers an efficient and reassuring experience at every last mile. Due to business expansion, GOFO is offering an opportunity for the position of Product Specialist in our new Warehouse located in Herten-NRW-Germany

Product Specialist

Job Responsibilities

• Based on market insights and business goals, define end-to-end product specifications (SLA, timelines, pricing, and exception handling) and draft Product Requirement Documents (PRDs).

• Manage product launches, operational monitoring, iterative optimization, and retirement decisions. Monitor volume and gross margin performance on a weekly and monthly basis.

• Develop a deep understanding of the pain points of SME, cross-border e-commerce, and local brand clients, and translate their needs into standardized, marketable product solutions.

• Conduct cost analysis and design pricing proposals for assigned business lines; onboard clients upon approval.

• Develop product manuals, service guidelines, and packaging and restriction lists; drive system configuration for product launches and manage surcharge updates.

• Negotiate contracts with last-mile service providers and maintain relationships with them, depending on the business line.

• Handle bidding requirements and coordinate with Operations, IT, and Sales teams to drive product implementation.

Job Requirements

• Relevant experience in logistics, supply chain, SaaS products, B2B/trading platform products, or a background in cross-border e-commerce operations or seller operations.

• Excellent cross-departmental coordination and external communication skills.

• Strong analytical abilities and proficiency in Microsoft Excel for data analysis and reporting.

• Familiarity with end-to-end logistics and transportation processes in Germany is a plus.

• Fluency in Chinese and German; working proficiency in English is a plus.

• Valid work authorization in Germany is preferred; visa application assistance is available for exceptional candidates.

Contact Information:

Recruitment Email: recruitment.nl@gofo.com

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