Telephon Customer Service Officer

Growatt是一家新能源公司，致力于光伏逆变器的研发和生产，包括并网逆变器、离网逆变器和储能逆变器，以及面向户用的智慧能源管理解决方案。Growatt的并网逆变器的功率范围从1千瓦到250千瓦，而离网和存储逆变器的功率范围从1千瓦到30千瓦。Growatt逆变器在全球范围内被广泛用于住宅、商业、公用事业规模和其他存储电力的应用。


自2010年成立以来，Growatt在德国、美国、英国、澳大利亚、巴西、泰国、印度、荷兰等地设立了一个又一个子公司，以更好地服务世界各地的客户。Growatt始终保持对研发和技术创新的投入，通过其核心的逆变器技术、严格的质量控制和不断完善的售后服务为客户提供一流的产品和服务。截至2020年底，Growatt已向全球100多个国家和地区运送了260多万台逆变器。 根据IHS Markit最新的逆变器出货量排名，Growatt是全球第一的住宅光伏逆变器制造商。

Telephon Customer Service Officer

Job Responsibility：

 1. Answer customer calls and initially filter customer questions

 1.1、Solve problems encountered by customers during the installation process.

 1.2、Solve problems encountered by customers in the later use of the process.


2. Summarize and paraphrase the question

 2.1、For complex problems, collect the relevant contact information of the customer, as well as fill in the customer complaint              form, describe the problem clearly, according to the process, forward the problem to a higher level of after-sales engineers.

 2.2、Summarize the problems encountered in the after-sales service process and feedback to the relevant departments for improvement.


3. Record of work

 3.1、Summary of various documents such as weekly reports and service records. 


4. Performs other tasks as assigned by leadership.

 Requirements：

1. Major and education background are not limited (Engineering background preferred).

2. Independent, purposeful and accountable way of working.

3. Near native level in local language (C1); strong customer service orientation.