Product & Customer Support

Sunseeker is an innovative technology company specializing in automated lawn care. We develop intelligent, reliable, and environmentally friendly robotic lawnmowers that enable efficient and convenient garden maintenance. With a strong focus on product quality, modern robotics, and sustainable solutions, we are shaping the future of smart outdoor care.

Product & Customer Support

Basic Information

•         Job Title: Product & Customer Support 

•         Location: Germany 

•         Department: Product & Testing Center EU 

•         Employment Type: Full-time 

•         Reporting To: Head of Product & Testing Center

Job Purpose

Act as a bridge between the company, European distributors, and end customers: provide professional product training and technical support, collect market feedback to support R&D iteration, and enhance customer satisfaction.

Key Responsibilities

1. Conduct product training for European dealers and customers;

2. Provide technical feedback and support to R&D teams in China;

3. Provide customer support and assist with product testing based on the technical support requirements of the R&D team;

4. Prepare training materials and documentation;

5. Organize and establish Beta test user groups, collect early user feedback, and provide improvement suggestions to the product team.

Requirements & Qualifications

Must-Have

1. Bachelor's degree or above, preferably in Electronics, Mechanics, or Computer Science;

2. Experience in technical support, product training, or after-sales service;

3. Excellent communication skills in both English and Chinese;

4. Strong learning ability and cross-cultural teamwork skills;

5. Must hold a valid driving license (Germany or EU);

6. Willing to trave within Europe for product training and customer support.