Mandarin Speaking Biotech Customer Service Specialist

Sino Biological, headquartered in Beijing, China, is a global leader in recombinant protein and antibody production, gene synthesis, and CRO services for life sciences research and drug development. Its facilities include the Center for Bioprocessing (C4B) in Houston, Texas, which specializes in mammalian cell-based protein and antibody production, and SignalChem Biotech (SCB) in Vancouver, Canada, focusing on kinase-related reagents, stable cell line development, and therapeutic discovery. With an office in Germany, Sino Biological provides localized service and support to ensure innovative, high-quality solutions for European academic and industrial customers. www.sinobiological.com 

义翘神州总部位于中国北京，是重组蛋白和抗体生产、基因合成以及生命科学研究和药物开发CRO服务的全球领导者。其设施包括位于德克萨斯州休斯顿的生物加工中心 (C4B)，专门从事基于哺乳动物细胞的蛋白质和抗体生产；以及位于加拿大温哥华的SignalChem Biotech (SCB)，专注于激酶相关试剂、稳定细胞株开发和治疗药物开发。义翘神州在德国设有办事处，提供本地化服务和支持，确保为欧洲学术和工业客户提供创新、高质量的解决方

Mandarin Speaking Biotech Customer Service Specialist

Location: Frankfurt (Eschborn)
Type: full-time, office base
Working time: Monday to Friday
Enter time: ASAP

Responsibilities:

• Provide customers with product quotations and accurately enter customer orders into the operating system
• Familiar with company products, provide customers with relevant product and service information
• Collect, improve and update customer information
• Analyze and summarize feedback from consumers and other functional departments to optimize the customer service process
• Assist customers to solve related technical problems
• Maintain and improve customer satisfaction
• Cooperate with the marketing team to complete the company’s sales and promotion tasks in various regions
• Provide statistics on sales, customer information and customer payments for other functional departments
• Coordinate tasks within customer service team

Qualifications:

• Bachelor or master’s degree in Bioengineering, Biochemistry and Molecular Biology, Immunology, Cell Biology, or related fields. Chemistry and Chemical Engineering majors are also welcome.
• Knowledge of recombinant proteins and antibodies is a plus.
• Management experience is a plus.
• Being familiar with computer operations and proficient in office software (MS Office).
• Excellent written and oral communication skills.
• Mandarin is a must. Proficient in written and spoken English. Knowledge of German is a plus.
• Outgoing personality, open-minded, self-motivated, and goal driven.
• Responsible, proactive, and strong service-oriented mindset.
• Good interpersonal communication skills and strong team spirit.

Benefits:

• Permanent contract
• German visa sponsorship
• Paid holiday
• Year-end bonus
• Additional insurance

Please send CV to xiaochun_sun-schlott@sinobiological.com for application.