Field Application Engineer

新生纪智能科技有限公司成立于2022年2月，公司创始人是前阿里巴巴集团技术副总裁、新加坡南洋理工大学终身教授王刚博士。王刚曾被麻省理工大学评为全球35名35岁以下能改变世界的青年创新者之一。在阿里巴巴期间，他带队成功开发过天猫精灵和无人物流车小蛮驴两款近年来最具代表性的软硬一体的人工智能产品，服务了数千万用户，拥有广泛的社会影响力。


 新生纪的愿景是成为一家集研发、生产、销售于一体的全球化公司，打造“脚、手、脑、眼”并用的下一代通用人工智能机器人，以商业清洁为切入点，最终让通用人工智能机器人走向各行各业乃至家庭，为大众的日常生活带来普惠便利。


 目前公司已获得了包括高瓴资本在内的两轮数千万美金的融资，创下了近年来机器人行业的早期融资纪录。公司的目标是在5~6年内实现100亿美金的估值并成功上市。 


CenoBots is a global leading provider for the cleaning industry. Founded in 2021, Cenobots is headquartered in Singapore with offices in Hong Kong and Hangzhou. Employing knowledge and experience in AI technology, the Cenozoic team realized the potential to provide customers with faster service and higher quality products than currently on the world market.


With this goal in mind, Michael, the founder and the CEO of CenoBots, and his team established the company and entered the cleaning industry dedicated to renewing cleaning services with state-of-the-art technologies. Up to now, CenoBots have been deployed at multiple sites in the US, Europe, East Asia, Southeast Asia. 网站：www.cenobots.com

Field Application Engineer

Position: Field Application Engineer

Job Responsibilities:

• Provide support to dealers and service partners in resolving software and hardware issues during machine deployment (software/electrical/algorithm functions, etc.).
• Conduct product maintenance, service, technical upgrades, and software version iterations for customers in the region to ensure stable equipment operation.
• Analyze, categorize, track, and generate analysis reports for robot after-sales issues.
• Track and rectify defects in functions on-site, conduct on-site testing, and provide feedback on test results.
• Assist regional managers in collecting after-sales issues, product improvement suggestions, and customer satisfaction assessments to drive enhancements in remote and intelligent operation tools, increase operational efficiency, reduce costs, and improve product functionality, usability, reliability, and maintainability.
• Collaborate with the sales team to deliver pre-sales and after-sales support in the region, assisting agents in product demonstrations, deployment, and training to ensure customer satisfaction.
• Train dealers and service partners, providing tailored training to enhance their after-sales service capabilities.

Job Requirements:

• Bachelor's degree or higher in electronic engineering, microelectronics, computer science, automation, or related fields.
• After-sales/ technical support work experience is preferred.
• Proficiency in Germany and Mandarin.
• Strong hands-on capabilities and a deep understanding of mechanical electronics circuits; experience with Linux platforms is a plus.
• Diligent, responsible, ability to handle pressure, and adept at problem-solving.
• Willing to travel domestically.

What We Offer:

• Competitive compensation, negotiable depending on individual experience.
• Opportunity to join a global leader in cleaning robotic technology and be part of the future-shaping force in the cleaning industry.
• Working with a team of supportive and talented colleagues who are passionate about their work. You'll be part of a collaborative and dynamic work culture.
• A flexible work style (home-based)