European Service Engineer (Robotic Surgical Equipment)

About Surgerii Robotics®

Surgerii Robotics® focuses on the field of precise minimally invasive medicine and is a high-tech enterprise with full-chain independent core intellectual property rights and original core technologies.

With its self-developed next-generation deformable continuum core technology, Surgerii Robotics® has successfully completed the R&D and industrialization of the single-port snake-arm endoscopic surgical robot. As China’s first domestically developed single-port endoscopic surgical system, the product has been approved for clinical application in multiple departments, including Urology, Gynecology, General Surgery and Thoracic Surgery. Featuring ultra-minimally invasive and high-precision clinical advantages, it enables more accurate surgery, less surgical trauma and faster patient recovery.

In August 2025, the surgical robot officially obtained EU CE certification, becoming the first Chinese surgical robot approved for all patient groups across the EU and accelerating the global layout of China’s precision medical technology.

European Service Engineer (Robotic Surgical Equipment)

Basic Job Information

• Job Title: European Service Engineer (Robotic Surgical Equipment)
• Work Base: Permanently based in Europe, assigned to core European countries including Germany, France, Italy, Spain and other key European regions
• Work Mode: Permanent overseas residency with frequent business travel across Europe, covering medical institutions throughout the European continent

Key Responsibilities

• Be responsible for the installation, commissioning, acceptance, calibration and performance testing of robotic surgical equipment in European regions, in compliance with European medical regulations and CE certification standards.
• Respond to customer equipment maintenance requests, conduct remote diagnosis, on-site maintenance and spare parts replacement, and quickly handle unexpected intraoperative equipment failures to ensure stable clinical operation of devices.
• Carry out equipment preventive maintenance and regular routine inspections in accordance with specifications, and standardize the filing and management of all maintenance records.
• Follow up on regional maintenance contracts and extended warranty services, promote contract renewal, and manage local spare parts inventory, application, stocktaking and stable supply assurance.
• Communicate and cooperate with equipment departments, operating room staff and engineering maintenance teams of European hospitals, maintain long-term customer relationships, and provide professional training on equipment operation, daily maintenance and emergency disposal protocols.
• Collect end-user feedback and clinical application pain points, compile relevant reports and submit to headquarters to support product iteration and technical optimization.
• Strictly abide by European medical regulations, CE requirements and product IFU specifications, submit service reports in accordance with standardized procedures and complete work order closure.
• Coordinate cross-border spare parts import, customs clearance and logistics repair arrangements, and collaborate with domestic after-sales, R&D and supply chain teams across time zones to solve complex technical problems.
• Continuously learn technical principles and maintenance solutions for new product models, comply with overseas residency regulations and local safety management rules, and maintain the company’s brand image in the European market.

Qualifications & Requirements

Educational Background & Major

• Bachelor’s degree or above. Majors in Mechanical Engineering, Automation, Mechatronics, Biomedical Engineering, Medical Devices and other related disciplines are preferred.

Language Proficiency

• Chinese: Native fluent speaker, capable of efficient daily and professional communication with China headquarters.
• English: Fluent in listening, speaking, reading and writing, competent for business negotiation and professional technical communication.
• Local European Language: Proficiency in German, French, Spanish or Italian is preferred for local customer communication and business liaison.

Work Experience

• Candidates with after-sales installation and maintenance experience in medical devices, precision electromechanical equipment or industrial equipment are preferred.
• Candidates with relevant after-sales support experience in robotic surgical systems or high-end operating room medical equipment are highly preferred.
• Exceptional fresh graduates are acceptable and will receive systematic professional training.

Core Competencies

• Capable of independently completing equipment troubleshooting and resolving basic mechanical, electrical, hardware and software failures.
• Possess excellent cross-cultural communication skills, strong customer service awareness and good teamwork spirit.
• Work with a rigorous attitude and strong compliance awareness, with solid report writing ability and standard process execution capability.

Benefits & Additional Information

• Eligible to apply for a local European work visa.
• Systematic professional technical training and a clear career development path are provided.