Customer Support Engineer

美国KLA Corporation(www.kla.com)于1976年成立于美国加州硅谷, 是全球领先的半导体和电子行业检测和量测设备供应商,公司为半导体制造及相关行业提供良率管理和制程控制解决方案，协助半导体(芯片)厂商创造高品质、高效率的产品，被评为《财富》500强公司。

Customer Support Engineer

Locations: Shanghai, Beijing, China

Responsibilities

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites;
• Represent the company to the customer and assumes accountability for customer satisfaction with service;
• Assure operational quality of system equipment;
• Coordinate actions with customers to minimize down time;
• Provide assistance to Installation Engineers and junior engineer in resolving problems;
• Engage, communicate and co-work with Product Support Organization on escalated technical matters.

Preferred Qualifications

• Master’s degree and major in mechanical engineering, computer science, SW engineering, automation control engineering ,electronic Information Engineering and etc.
• Strong communications and interpersonal skills;
• Responsible working attitude, strong team spirits and good ability to provide guidance to team members;
• Ability to work under pressure;
• Proficient in the English language;
• Strong software management skill, have unix background is a plus;
• The ability of logical thinking.