技术服务工程师 Technical Service Engineer

Growatt是一家新能源公司，致力于光伏逆变器的研发和生产，包括并网逆变器、离网逆变器和储能逆变器，以及面向户用的智慧能源管理解决方案。Growatt的并网逆变器的功率范围从1千瓦到250千瓦，而离网和存储逆变器的功率范围从1千瓦到30千瓦。Growatt逆变器在全球范围内被广泛用于住宅、商业、公用事业规模和其他存储电力的应用。


自2010年成立以来，Growatt在德国、美国、英国、澳大利亚、巴西、泰国、印度、荷兰等地设立了一个又一个子公司，以更好地服务世界各地的客户。Growatt始终保持对研发和技术创新的投入，通过其核心的逆变器技术、严格的质量控制和不断完善的售后服务为客户提供一流的产品和服务。截至2020年底，Growatt已向全球100多个国家和地区运送了260多万台逆变器。 根据IHS Markit最新的逆变器出货量排名，Growatt是全球第一的住宅光伏逆变器制造商。

技术服务工程师 Technical Service Engineer

Responsibilities:

• On-site installation, commissioning and troubleshooting of PV inverters for overseas projects.
• Solve problems encountered by customers during the installation process.
• Solve problems encountered by customers in the later use of the process.
• Support for after-sales engineers as well as agents.
• Remote or on-site support for specific problems encountered by overseas engineers or agents.
• Compile a list of frequently asked questions and send it to the relevant people to learn and refer to. 
• Summarize the problems encountered in the after-sales service process and feedback to the relevant departments for improvement.
• Summarize after-sales process issues and assist the after-sales department to improve the after-sales process. 
• Responsible for recording and filing of after-sales service work.
• Summary of various documents such as weekly reports, remote service records, etc.
• Training for dealers.
• Training for installers as well as other customers.
•  Performs other tasks as assigned by leadership. 

Qualifications:

• Bachelor degree or above, majoring in automation/electronics/electrical or other related fields.
• Independent, purposeful and accountable way of working. 
• Proficient and fluent in English and German; Have a strong sense of customer service. 
• Good communication and execution skills and a team player. Adaptable to extended travel.

What You Will Get:

• A competitive salary packagel.
• Company team-building eventsl.
• Opportunities for career advancement and promotionl.