技术服务工程师 Technical Service Engineer

古瑞瓦特创立于2011年，是一家专注于可持续能源发电、储电、用电以及能源数字化领域的企业。公司设计、研发、制造光伏逆变器、储能系统、智慧能源管理系统，为全球家庭及工商业用户提供优质的全场景分布式能源解决方案。

自成立以来，古瑞瓦特始终坚持科技创新及研发投入，先后在深圳、惠州及西安成立研发中心，建立了超1100人的专业研发团队。凭借强大的研发创新能力，持续为不同国家和地区的用户提供领先的分布式能源解决方案。

公司坚持全球化战略，在德国、英国、荷兰、美国、巴西、澳大利亚、印度等30个国家和地区共设立63个营销服务网点，在西班牙、法国、巴西、阿联酋、新加坡及南非成立子公司，为全球客户提供本土化的服务。十余年来，古瑞瓦特的产品及服务获得了客户及市场的高度认可，业务已覆盖全球180多个国家和地区，自主研发的OSS智能运维云平台已连接全球约600万家庭及工商业终端用户。据Wood Mackenzie报告显示，2024年，古瑞瓦特在全球光伏与储能市场继续保持领先优势：在光伏领域，户用光伏逆变器全球第一，光伏逆变器综合排名全球第四；混合储能逆变器排名全球第三。

古瑞瓦特将肩负责任与使命，坚持研发高投入和技术创新，致力于为人类打造全球最大的可持续智慧能源生态，让每个人都能够受益于可持续能源。

技术服务工程师 Technical Service Engineer

Responsibilities:

• On-site installation, commissioning and troubleshooting of PV inverters for overseas projects.
• Solve problems encountered by customers during the installation process.
• Solve problems encountered by customers in the later use of the process.
• Support for after-sales engineers as well as agents.
• Remote or on-site support for specific problems encountered by overseas engineers or agents.
• Compile a list of frequently asked questions and send it to the relevant people to learn and refer to. 
• Summarize the problems encountered in the after-sales service process and feedback to the relevant departments for improvement.
• Summarize after-sales process issues and assist the after-sales department to improve the after-sales process. 
• Responsible for recording and filing of after-sales service work.
• Summary of various documents such as weekly reports, remote service records, etc.
• Training for dealers.
• Training for installers as well as other customers.
•  Performs other tasks as assigned by leadership. 

Qualifications:

• Bachelor degree or above, majoring in automation/electronics/electrical or other related fields.
• Must have at least one year of relevant full-time work experience.
• Independent, purposeful and accountable way of working. 
• Proficient and fluent in English and German; Have a strong sense of customer service. 
• Good communication and execution skills and a team player. Adaptable to extended travel.