User Engagement Consultant

We are OMP, a leading game changer in supply chain planning solutions. The world’s largest companies, including Johnson & Johnson, Procter & Gamble, and Shell, count on our smart software and services to optimize their supply chains.

Our commitment to people and innovation is our key driver of success. That’s why we continuously invest in growing talent and industry expertise.

Are you ready to join over 1,000 passionate colleagues of over 60 nationalities? We work as one team from our head office in Belgium and regional offices in Brazil, China, India, the US, and other countries.

User Engagement Consultant

As a user engagement consultant, you coach and guide our customers’ key users and planners to ensure the optimal use of the OMP planning solution. Your training helps them understand the fundamentals of supply chain planning. You also act as the first point of contact for key users, planners, and subject matter experts for tool-related questions.
You are responsible for:

• Supporting key users and subject matter experts during functionality validation by preparing validation workshops and guiding the validation of all possible business scenario variants.
• Ensuring planning actions support the business objectives and KPIs defined in the design phase.
• Guiding the business process owner to refine planning activities into planning actions within all relevant constraints.
• Sharing best practices and useful tips and tricks for maximum planner satisfaction.
• Documenting the planning cycle into flow charts and clear instruction.
• Guiding customers to effectively improve the quality of the master data needed by our planning software.
• Developing a full-scale training plan for the different roles in the future planning cycle.