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Technical Support Internship – Germany




Düsseldorf, Deutschland


Praktika / Werkstudenten



Geek+ is looking for a talent to boost our business in Europe. Based in Dusseldorf, Germany, this role will be part of the Smart Moving Product Division for supporting our partners and colleagues in the deployment of Autonomous Mobile Robots within Manufacturing and Internal Logistics scenarios. Job Description:
  • Support Channel Partners with Product Training, Technical Support and New Feature Requests
  • Collect post-deployment customer feedback and formulate requirement specifications
  • On-Site implementation of small scale Proof-of-Concept and Commissioning of robot systems
  • Assist customers and partners with Hardware and Software Troubleshooting and problem solving
  • Training of M-Series product lines towards internal colleagues and external customers and partners
  • Help manage development request and prioritize R&D resources towards addressing the most urgent and important customer needs
  • Develop and manage relevant documents of product application, implementation and service manuals

  • Solution and product thinking, good at capturing and managing customer requirements.
  • Bachelor's degree in Engineering (Robotics / Computer Science / Electronics Engineering / Mechatronics ), Masters degree preferred
  • Basic understanding of manufacturing logistics planning systems such as MES/EPR/WMS/WCS
  • Basic knowledge of software programming and networking. Experience with Linux and basic understanding of RestAPI. (JAVA, MySQL, Python experience and WiFi Trouble Shooting Experience is a plus)
  • Basic knowledge of PLC programming and ModBus protocol
  • Experience with Electrical Wiring Diagrams and experience replacing hardware components and repairing broken machinery
  • Digital Native, experience with productivity tools such as AutoCad, Excel, PowerPoint, and a strong ability to quickly learn the use of new software tools
  • Strong sense of ownership and responsibility. Able to take charge when needed and rally internal and external stakeholders to get the job done
  • Fluent in English, Mandarin or any European language is a plus
  • Extensive travel will be required