Technical support engineer

SAJ is a high-tech enterprise, focusing on motor drive and control technology, renewable energy conversion, solar inverters, solar pumping systems, and battery storage solutions.

SAJ has expanded its branches in the UK, Ireland, Belgium, Netherlands, Italy, Poland, Australia, Brazil, Italy, Spain, India and is a major contributor of zero-carbon and energy-saving technology.

SAJ aims to become the world’s leading provider of digital energy management services for green buildings helping to establish smart and efficient energy environments for a healthy and happy life.

Technical support engineer

Responsibilities

1. Handle technical inquiries for pre and post sales activities on behalf of SAJ service division. This includes supporting customers over the phone, email, video call or by face-to-face in person. Customers will be from the UK and Ireland.
2. Some travel to sites may be required to perform troubleshooting, firmware upgrading and replacement of defective products. System inspection, installation and product training may also form part of duties.
3. Provide timely solutions to customers, escalating problems to management team if no immediate solution is apparent. To track issues and keep customers informed of progress.
4. Submit weekly reports to supervisor each week.
5. Support and assist the sales team in all technical aspects of the product portfolio and demonstrate a firm understanding of clients’ specific requirements. Clients range from distributors to EPC’s end-consumer clients.
6. Participate in technical training courses aimed at different market segments for pre-sales, installation and post-sales customers. Training maybe in association with other product providers where good understanding of interoperability with these products is required. O&M, EPC, developers and maintenance are some of the customers to be expected.
7. Attend exhibitions and marketing events to support the sales and marketing teams. Includes practical set-up and liaison with clients in technical aspects of products required.

Qualifications

1. Diploma or Degree in Electrical, Electronics Engineering.
2. Computer literate: knowledge of Microsoft packages: Word, Excel, Power Point.
3. Knowledge of PV system design tools such as PVsol, PVsyst, OpenSolar would be useful.
4. Full UK clean driving licence.

Personal attributes

1. Good communication skills inEnglish both verbally and written.
2. Strong hands-on skills.
3. Calm under pressure.
4. Good at problem-solving.
5. Financially aware.
6. Willingness to travel.