Project and Service Manager, DICT Center Europe Region (m/f/x)

China Mobile International Limited (CMI) is a wholly owned subsidiary of China Mobile. To provide better services to meet the growing demand in the international telecommunications market, CMI has expanded its footprint in 37 countries and regions. Leveraging the strong support by China Mobile, CMI is a trusted partner that provides comprehensive international telecom services and solutions to international enterprises, carriers and mobile users.

Together with our ecosystem partners, we strive for excellence and innovation. From precisely tailored solutions to seamless integration and delivery, followed by professional operational support, we offer end-to-end services to ensure the highest quality in every project.

The DICT Center - Europe Region is now actively seeking talented Project and Service Manager (m/f/x) base in Frankfurt am Main metropolitan area to join us. We look forward to working together and unlocking the boundless possibilities of the future of technology!

Project and Service Manager, DICT Center Europe Region (m/f/x)

Responsibilities:

• Demonstrated ownership and accountability for end-end customer service experience
• Responsible for project delivery to customers, to guarantee deliver the projects in time and in budget
• Engage post-sales stage for ICT Service and manage the customers when service get issue
• Provide regular order implementation report for management review
• Perform regular maintenance and preventive inspections of onsite equipment, including but not limited to routers, switches, and/or transmission systems etc.
• Diagnose and troubleshoot hardware and software issues in networks, ensuring minimal downtime and efficient resolution of faults.
• Conduct site surveys, install and commission new equipment based on project status and ensure all installations comply with industry standards and safety regulations.
• Work with various internal and CMI local companies in Europe Region for order activation and testing
• Professional project management and regular update to customer about project status

Requirements:

• Bachelor's degree or above in Telecommunication / Computer Engineering or equivalent majors
• Minimum 5 years of experience in IT & Telecom service delivery
• Technical knowledge in IP network design and configuration, including routing and switching, WAN/LAN, WIFI, NAS, Firewall, Cloud ,Storage etc.
• Excellent teamwork skills, ability to work across virtual global teams, self-motivated and able to work under pressure
• Excellent project management skills and communication skills
• Self-motived team player with quick adaptation to dynamic environment
• Fluent language skills in both English and Mandarin
• ITIL or CCIE certificate and related certificates in networking technology is an advantage

*** Less experienced candidates will be considered as individual contributor. ***

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