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Product Support Engineer

Stellenanzeige-ID:

00053956

Ort:

Hefei, China

Anstellungsart:

Festanstellungen Vollzeit

Eingestellt:

05.09.2022

Volkswagen (Anhui) Automotive Company Limited (formerly known as JAC Volkswagen Automotive Co., Ltd.) established by the Volkswagen Group and JAC Automobile Group in 2017, is the Group’s first dedicated NEV joint venture in China. In December 2020, the joint venture was renamed Volkswagen (Anhui) Automotive Company Limited, after Volkswagen Group increased its stake to 75%.

Volkswagen Anhui focuses on the R&D and manufacturing of NEVs. It will build the Volkswagen Group’s third MEB plant in China. Construction of the plant started in July 2021, and will be fully completed in the next few months. The new MEB plant will produce pure-electric vehicles based on the Group's MEB platform, with the first vehicle expected to roll off the production line in the second half of 2023. It will be powered by green energy from day one and will incorporate several energy-saving strategies to reduce overall carbon emissions.

After the inauguration of the main building at the end of 2020, the Volkswagen R&D center is now undergoing the second phase of construction, which includes a new R&D Proving Ground for pre-series performance testing and function validations. Covering an area of 195,000m2, the R&D Proving Ground can perform ADAS and connectivity testing with a high-speed 5G network in the area. Tests and validations will be kicked off in Q3 2022. The entire Proving Ground project will complete construction in mid-2023.

Volkswagen Anhui unites research and development, quality assurance, simultaneous engineering and full capability pre-series manufacturing and testing together into one facility, with integration across the industrial value chain. It will strengthen the local expertise and production efficiency of Volkswagen Anhui, which will play a key role in rapidly growing and optimizing the Group’s NEV portfolio to address the differing needs of Chinese customers in what is the world’s largest NEV market.

Volkswagen Anhui is currently increasing its local talent resources to around 3,000 employees by 2025. Benefiting from the Volkswagen Group’s global expertise, locally-hired staff will be sent to Group facilities across Europe, including the headquarters in Wolfsburg, Germany. They will receive training in digitalization, whole vehicle testing and certification, product management, electronics development, etc. R&D experts from Germany will join Volkswagen Anhui for on-site training.

Volkswagen Anhui will fully leverage the Group’s global synergies to intensify its e-mobility strategy in China and contribute to achieving carbon neutrality goals by 2050.

Job Responsibility:

  • Active and systematic Field Monitoring, evaluation and reporting of all Quality related topics gathered from product complaints. Manage the PCC (Priority Customer Complaints) process for field failures
  • Carry out vehicle analysis based on field complaints and provide technical solution via DISS to support dealer to solve the customer complaint
  • Conduct Tests for Technical Solutions and align them with the related departments such as QA, Parts and release them in the market
  • Development and steering of the RTM data analysis systems and predictive maintanance for technical service in Region China for VW Anhui
  • Launch planning and management of new models and new technology for both domestic and export market. Implement new project as Intelligent Repair Concept and new system when required


Job Requirement:

  • Bacholer or above, majored in automotive, Mechanic, Electranic and relevant majors
  • Experience in project management methods and technology in all project phases
  • Excellent comprehensive quality, good image, language expression, and logic, flexible to deal with people
  • With good communication skills and team spirit
  • Ability to work in a highly dynamic environment (deal with uncertainties and master high pressure)
  • Fluent in Chinese and English, German would be beneficial
  • Committed to maintain quality and efficiency
  • Full command of Microsoft Office & outlook, strong skills in Excel, Powerpoint, Visio
  • Self-organization (highly self-initiative, motivated and independent)
  • Willing to travel – Domestic and International, whenever required