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Management Trainee -Consumer Operation

Stellenanzeige-ID:

00049439

Ort:

Munich, Dänemark, Deutschland, Schweden

Anstellungsart:

Festanstellungen Vollzeit

Eingestellt:

21.09.2021

Headquartered in Guangzhou, XPeng Motors is one of China’s leading smart electric vehicle (“EV”) companies. We design, develop, manufacture and market smart EVs that are seamlessly integrated with advanced Internet, AI and advanced driver assistance technologies. We are committed to in-house R&D and intelligent manufacturing to create a better mobility experience for our customers.

We have attracted a deep bench of talent. Currently, 43% of our 3,676 employees work in R&D-related areas. Leading experts from the Internet, automobile and technology industries join hands to form our leadership team, with an open mindset and a long-term cross-sector vision.

Built in accordance with Industry 4.0 standards, the XPeng Zhaoqing Smart EV Manufacturing Base contains five workshops, covering stamping, welding, painting, assembly, and battery pack production as well as a battery assembly line. The Zhaoqing base is equipped with advanced MES manufacturing execution systems, real-time production monitoring systems, dynamic testing tracks and a transparent manufacturing cycle, delivering the promise of a digital smart factory. XPeng also operates the Haima Intelligent Manufacturing Plant in Zhengzhou. Job description:
1. Life-Cycle Management of customers
2. Interface to our car owners through direct contact or via dealership/importers
3. Create effective customer service procedures, policies, and standards
4. Manage VOC (Voice Of Customers), assess service statistics and prepare detailed reports on your findings, enable feedback loop to continuously product improvement.
5. Supervise day-to-day operations & Respond to customer service issues in a timely manner.
6. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
7. Implement an effective customer loyalty program
 
Requirements of the candidates:
1. A user-centric mindset
2. Excellent communication and teamwork skills
3. Mix of engineering/business background is a plus
4. Experience in oversea environment is a plus
5. Language: English (working language), Chinese (optional) 

Remark: Students who graduated between 2021.1--2022.8