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Field Application Engineer (FAE EU)




Deutschland, , Deutschland





Mammotion is committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle by providing innovative outdoor robotics solutions. Our mission starts with the revolution of robot lawn mowers for professionals and consumer. Responsibilities:

1.  Customer Support:

  • Serve as the primary point of contact for customers in Europe, addressing inquiries, concerns, and providing timely resolutions.
  • Communicate effectively in multiple languages, ensuring a high level of customer satisfaction.
2. Issue Resolution:
  • Investigate and resolve post-sales issues, including product defects, shipping discrepancies, and warranty claims.
  • Collaborate with internal teams to ensure swift and effective solutions.
3. Product Knowledge:
  • Develop a deep understanding of our products to provide accurate and helpful information to customers.
  • Stay updated on product features, specifications, and troubleshooting procedures.
  • Train and support local third service centre and offline distributor service team.
4. Local Service Centers:
  • Coordinate with local service centers across Europe, ensuring they have the necessary spare parts and technical to assist customers effectively.
  • Proactively visit the third-party after-sales service center and distributor service team, collect and feedback their problems, and solve them in time.
5. Documentation:
  • Maintain detailed records of customer interactions, resolutions, and feedback.
  • Provide regular reports to management on key performance indicators and customer satisfaction metrics.

  • Previous experience in customer service, preferably in an after-sales or technical support role.
  • Fluent in English, other European language will be a plus (French, German, Spanish, etc.).
  • Strong communication and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

  • Competitive salary and commission structure.
  • Opportunities for professional development and growth.
  • Dynamic and collaborative work environment.

If you are a passionate and results-driven individual looking for a challenging opportunity, we invite you to apply by submitting your resume and cover letter via SinoJobs.

Mammotion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.