Customer Support Engineer

The subsidiaries of MR in China

MR China was incorporated in Shanghai in 2006 as a wholly owned subsidiary of MR in China, charged with sales, customer support and technical maintenance of all MR products in the Chinese market. In addition to core MR products - tap changers for power transformers, transformer accessories and electronic products - we also sell Messko® products.

With around 140 employees in our Shanghai office, we offer our customers a quick response and professional product assistance, including application-specific solutions, technical support and on-site maintenance. To improve communication with customers, our company is structured around the sales department, which blends together sales, customer support and technical maintenance to create a brand new one-stop seamless experience for customers. Should an emergency situation arise, our experts will be there as soon as possible to fix the problem on-site.

Customer Support Engineer

Description:

• General product trainings for OEM customers and end-users to ensure compliance with the specifications of the operating Instructions;
• Introduction of new products (training on assembly steps including unpacking, testing, etc.) for OEM customers;
• Creation and, where necessary, implementation of improvements to product-related assembly steps at our OEM customers;
• Customer retention through the supervision of tests for complex applications;
• Collection and forwarding of "basic feedback" from OEM assembly, quality management, etc.
• Analysis of the value chain of our OEM customers as far as possible along the product chain;
• Write technical reports or statements at the request of thecustomer.

Requirements:

• Bachelor degree in Electrical, Mechanical Engineering, or a related field of Automation;
• At least 2 years of relevant working experience in the field service field, preferably with experience in technical service for power substations and transformer OEMs;
• A good command of English (both written and spoken);
• A high willingness to travel;
• Highly developed analytical skills;
• Knowledge of cause-analysis tools (such as 5W, Ishikawa,error tree, etc.);
• Good communication, negotiation, and skills in systematic problem-solving approaches.