Customer Success Manager

SOPREMA, founded in 1908 in Strasbourg, France, provides a variety of building maintenance solutions from the roof to the underground, to solve the waterproof, insulation, building acoustics and other architectural problems for customers around the world. Our business scope covers more than 120 countries and regions around the world, with more than 10,000 employees, 123 production sites, 23 research and development centers and 46 training centers worldwide. The products cover SBS, APP modified asphalt waterproof coil, PVC, TPO polymer waterproof coil, liquid waterproof coating, steam insulation materials, acoustic materials, thermal insulation materials, etc. In 2015, the first R&D and production base in Asia was established in Changzhou, which will continue to provide high-quality building maintenance system products for the Chinese market.

Customer Success Manager

Job description

• Optimize internal processes to improve customer experience to drive revenue and increase profit by best-in-class service.
• Build structured business intelligence framework to improve control and transparency regarding results.
• Drive projects related to building/improving revenue streams and process streamlining.
• Contribute to various projects to develop new competences and future markets.

Skills & Experience

• 3+ years working experience in the field of processes/analysis related to customer/sales management; at least 1.5 years work experience in China;
• China work permit;
• Chinese language study certificate;
• Work organization: structured task, time and priority management ;
• Leadership: winning personality, leading by example, maximising results;
• Teamwork: motivational co-worker with interest to work with others;
• Communication: outgoing communicator with clear messages, skilled facilitator of discussions and brainstorming in multicultural groups;
• Analytical: connecting dots and develop solutions, number- and process minded.