Customer Services Consultant 2nd Line - APAC

We are OMP, a leading game changer in supply chain planning solutions. The world’s largest companies, including Johnson & Johnson, Procter & Gamble, and Shell, count on our smart software and services to optimize their supply chains.

Our commitment to people and innovation is our key driver of success. That’s why we continuously invest in growing talent and industry expertise.

Are you ready to join over 1,000 passionate colleagues of over 60 nationalities? We work as one team from our head office in Belgium and regional offices in Brazil, China, India, the US, and other countries.

Customer Services Consultant 2nd Line - APAC

As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:

• Making your customers’ day by providing solutions for the challenging problems they experience.
• Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
• Finding the most suitable solution using your acquired technical knowledge and specific expertise.
• Updating Customer Services knowledge base to ensure our expertise gets documented.
• Maintaining a strong network within your team and the company to find the optimal solution for your customer.
• Balancing your time, priorities, and incoming tickets while always keeping an overview.