Customer Services Consultant (1st line)

We are OMP, a leading game changer in supply chain planning solutions. The world’s largest companies, including Johnson & Johnson, Procter & Gamble, and Shell, count on our smart software and services to optimize their supply chains.

Our commitment to people and innovation is our key driver of success. That’s why we continuously invest in growing talent and industry expertise.

Are you ready to join over 1,000 passionate colleagues of over 60 nationalities? We work as one team from our head office in Belgium and regional offices in Brazil, China, India, the US, and other countries.

Customer Services Consultant (1st line)

As a Customer Services Consultant, you are the first point of contact when customers encounter issues with our software. With your high-level overview, you gather the necessary information on their questions and issues. You then assign tickets to second-line colleagues, or if necessary, to third-line experts.


You are responsible for:

• Making your customers’ day by providing solutions for the challenging problems they experience.
• Reducing outstanding customer calls. You take ownership of the tickets assigned to you and are determined to find solutions.
• Accurately estimating the importance, urgency, and difficulty of the support request.
• Preparing clear and structured input on tickets that need support from one of your colleagues and ensuring the ticket is handled accordingly.
• Maintaining a strong network within your team and the company to find the optimal solution for your customer.
• Balancing your time, priorities, and incoming tickets while always keeping an overview.
• Supporting the invoicing process:

1. Establish invoices respecting the rules and regulations.
2. Gathering information and preparing reports of travel costs for invoicing.
3. Managing and filing commercial documents such as incoming customer orders and outgoing customer offers.
4. Making financial planning and invoicing schedules for software projects based on project plans, milestones, and payment schedules.
5. Correctly registering financial information in the ERP system.
6. Following up on the correct and timely invoicing of projects.

• Managing budgets during project implementation.

1. Issuing periodic reports summarizing the financial and budgetary performance of projects.
2. Working alongside project managers to ensure budgets are kept and preparing reports on the monthly budgeted versus the actual sales realization analysis.

• Other ad-hoc admin tasks requested by company.