Customer Application Consultant - APAC

We are OMP, a leading game changer in supply chain planning solutions. The world’s largest companies, including Johnson & Johnson, Procter & Gamble, and Shell, count on our smart software and services to optimize their supply chains.

Our commitment to people and innovation is our key driver of success. That’s why we continuously invest in growing talent and industry expertise.

Are you ready to join over 1,000 passionate colleagues of over 60 nationalities? We work as one team from our head office in Belgium and regional offices in Brazil, China, India, the US, and other countries.

Customer Application Consultant - APAC

As a Customer Application Consultant, your mission is to keep the OMP Solution up and running for customers and to support key-users with your expert knowledge. You will be the single point of contact within the OMP organization for a specific customer application. Having a strong affinity with continuous improvement, you will assist and guide your colleagues, allowing them to provide excellent customer services for this application.
You are responsible for:

• Building and maintaining the Customer Application Knowledge Base with the customized functionality, troubleshooting guide, and practical how-to documents.
• Collecting feedback and suggestions for improvement as input for upgrade projects and change requests.
• Offering expert knowledge and creative solutions to support colleagues within and beyond your team. When requested, you will also give (ad hoc) training to get your colleagues up to speed.
• Keeping a clear overview at all times, smartly dividing your time, and switching between priorities.