Customer Application Consultant

We are OMP, a leading game changer in supply chain planning solutions. The world’s largest companies trust our innovative software and services for value-driven supply chain optimization.

We prioritize our talented team, consisting of over 1,000 passionate and creative individuals from over 60 nationalities. Together, we tackle real-world challenges through a combination of mathematics and technology. Operating from our headquarters in Belgium and regional offices across Brazil, China, France, Germany, India, the Netherlands, Spain, Ukraine, and the US, we work together as one global team.

Committed to growth and expertise, we invest in developing talent and expanding our expertise. We believe working with passion and pride is key to delivering our promise and establishing successful partnerships with our customers including Bridgestone, Johnson & Johnson, PepsiCo, Procter & Gamble, and Shell.

By continuously striving for long-term collaboration and excellence, we shape the future of supply chain planning.

Customer Application Consultant

Your challenge
As a Customer Application Consultant, your mission is to keep our OMP solution up and running for customers and to support all key-users with your knowledge. You improve our customers’ experience by providing excellent, professional, and efficient service.
You are responsible for:

• Clearly and professionally communicating your implemented solution to customers in fluent English.
• Maintaining the Customer Application Knowledge Base with the customized functionality, troubleshooting guide, and practical how-to documents.
• Preparing clear and structured input on tickets that need support from the colleague with the most suitable expertise.
• Keeping a clear overview at all times, smartly dividing your time, and switching between priorities.

Your profile
We are looking for someone who meets the following qualifications:

• A master’s degree (or similar by experience) with a strong interest in IT.
• A passionate problem solver and out-of-the-box-thinker.
• Fluent in English.
• An analytical mind, and a desire to investigate in detail.
• A passion for building and maintaining a good long-term relationship with customers.
• A team player who can also work independently.
• The ability to work in a structured way and follow procedures, while simultaneously searching for continuous improvement.

Bonus points if you have:

• Knowledge of an additional language, such as Dutch, French, or German.
• Interest in supply chain planning.