YesAuto, also known as Autohome (NYSE: ATHM); a leading automotive online platform dedicated to provide high-quality car sales and day-to-day services. Autohome established in 2005 in China and became a publicly-traded company on the New York Stock Exchange in 2013. We are the most visited automotive website in the world with 430million active users and over 44million DAU. Having achieved a great success in China, we are committed to promote advances in the automotive industry by constantly improving the quality of consumer experiences, empowering global users and customers with a comprehensive set of products, services, data technology, ecological guidelines and resources. Excited by the rapid development and openness of the German automotive industry, Autohome has decided to enter the German market (with name YesAuto) in order to deliver products and services from our online platform to dealers, manufacturers and car buyers.
Content Team Intern
You will work in YesAuto’s Content Team and support on information and content projects. You can take a solid step toward your career dream in the integration of Internet and Automotive culture with a team full of work enthusiasm. This is a full-time internship role that requires to work Monday to Friday, 40 hours per week.
There will be two major parts of your daily work:
· Video introduction copywriting proofreading;
· Market research and data analysis of the automotive industry;
· German – English translation.
Customer Service Support
· Collect customer feedbacks from different channels, find the right answer to the complaints, feedbacks and questions;
· Put the customer voice into reports and forward it to the responsible departments;
· Use the customer voice to help improve our products and services.
· Native German speaker with fluent English;
· You have a passion for Customer Service and are eager to take our customer experience to a new level;
· Bachelor's degree or equivalent practical experience;
· Digital media industry expertise, with an understanding of digital video and social platforms;
· Deep passion for cars.