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After-sales Engineer




Düsseldorf, Deutschland


Festanstellungen Vollzeit



About Hanshow:

Founded in 2012, Hanshow is a leading provider of ESL and smart store solutions serving traditional retail, new retail, pharmacies, department stores, fashion, health care, and the entertainment industries, etc. We provide ESL and smart store solutions in 12,000+ stores in 50+ countries. Hanshow is a trusted partner among retailers worldwide. We strive to enhance the shopping experience by developing cutting edge technology and providing services to solve our clients' in-store challenges. Our innovative spirit begins with our global team, improves the way we operate, and ultimately helps us deliver compelling end-to-end solutions.

Are you looking for new challenges to level up your career? Would you like to play a key role in a fast-growing tech team? Are you deeply interested in new technologies which make life easier? Do you have the ambition to join an organization which has an impact globally?

Here’s an incredible opportunity for you in Hanshow!

As After-sales Engineer you will be the next driving force behind Hanshow. You are self-motivated and have a “can-do” attitude. You will work closely with other senior leaders across a variety of departments.

At Hanshow you will:

Your main tasks will include:

  • Responsible for technical support and system maintenance in local projects during after-sale stage
  • Working closely with solution team for solution implementation
  • Providing technical support during project implementation phase and solve technical issues
  • Handling customer claims of technical problems and tracking tickets to ensure SLA
  • Being part of on call team

Who are we looking for:

  • Bachelor degree or above, major in communications, computer science or other related majors is preferred, engineers with relevant experience is preferred
  • Fluent in Chinese, fluent in German (above B2), English skills are a plus
  • Master at least two of the following skills: Linux command operating system, basic database (Mysql/MariaDB) operation
  • Understand the principles of wireless communication
  • Basic programming skills, including but not limited to Python, Java and JavaScript
  • Basic network knowledge (routing exchange), CCNA certificate is a bonus item
  • Can accept travel needs
  • Have a team spirit

What we offer:

  • Salary above average in the relevant industry
  • As a member of the initial team of the German branch, you can enjoy more company resources, such as room for development and room for growth
  • All-round induction training and one-on-one guidance
  • Good working atmosphere
  • Convenient working location
  • Free drinks and free afternoon tea every Friday
  • Subsidies for business trips and intra-city transportation

If you are interested, please send your CV in both English and German/Chinese via SinoJobs.