Service Engineer

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

We are a fast-growing team of young professionals. For our EMEA region, we are looking for full time

Service Engineer

Responsibility

• Responsible for on-site escort and product technical problem handling
• Collect and screen feedback from clients and partners, build and improve communication channels
• Responsible for product hardware maintenance
• Conduct in after-sales training for service partners and customers
• Execute and manage after-sales system, participate in spare parts materials application, transportation and recording
• Maintain customer relationships, improve customer satisfaction

Required capabilities, and skills

• With valid work permit
• Bachelor degree or above, major in logistics, mechanical related or similar industry experience is preferred
• Be able to adapt to frequent travel needs, with travel time accounting for 70%-80%
• Fluent in spoken and written English to meet daily and business communication needs; Chinese, Cantonese or other European language is a plus

Preferred qualifications, capabilities, and skills

• With driver's license
• Have a sense of responsibility, work conscientiously and responsibly
• Ability to prioritize multiple complex situations to deliver successful results
• Outstanding resilience, capable of maintaining composure in fast-paced work environments