Service Engineer

Established in 2001, our client is the world's leading LED display brand, renowned for its high-quality products, global presence and full-service capabilities. From corporate lobbies and retail stores to outdoor advertising and live events, our client has delivered more than 50,000 installations in over 130 countries. No matter where you live, work or play – chances are you will have come across the screens of the employer company including NBA games, FIFA World Cups, Times Square and even Presidential live debates.

The displays of our client cover a wide range of applications including Commercial Display, Data Visualization, Rental & Staging and DOOH, so whatever your vision or need – there's an LED solution of it scaled, designed and priced to fit. Through constant innovation and development, our client/the employer company has been the No.1 Chinese manufacturer in exporting LED displays for 12 years in a row, making it the brand of choice for some of the most prominent brands, integration partners and rental companies around the world.

Service Engineer

Tasks and Responsibilities:

• Provide remote customer support including analysing problems, making summaries and providing solutions;
• Providing on-site installation and maintenance guidance to customers;
• On-site trouble shooting, analysing problems and providing solutions;
• Prepare LED Display demos according to customers’ requirements;
• Maintenance and repair of LED displays, modules and panels;
• Coordination with project managers from China and European countries;
• Providing customers with technical training;
• Creating maintenance manuals, troubleshooting guides, field service bulletins and installation guides;
• Performs other duties as required or assigned.

Requirement:

• Bachelor degree in Electrical Engineering, Electronics, Telecommunication or related field;
• Good knowledge of LED displays and experiences in AV industries;
• Excellent client orientation around problem-solving and delivery products;
• Fluent English language skills (written and verbal), Chinese native speakers are preferred;
• Fast response speed to enquiries and strong at taking actions;
• Preferred mindset: Open-minded, modest, flexible and highly cooperative;
• Good at organising tools and LED display spare parts etc.;
• Willingness to travel (e.g. on-site customer service and product exhibitions).