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After-sales Engineer

Job ID:



Dusseldorf, Germany

Employment Type:

Full time positions

Created at:


Founded in 2012, Hanshow is a leading provider of ESL and smart store solutions serving traditional retail, new retail, pharmacies, department stores, fashion, health care, and the entertainment industries, etc. We provide ESL and smart store solutions in 12,000+ stores in 50+ countries. Hanshow is a trusted partner among retailers worldwide. We strive to enhance the shopping experience by developing cutting edge technology and providing services to solve our clients' in-store challenges. Our innovative spirit begins with our global team, improves the way we operate, and ultimately helps us deliver compelling end-to-end solutions.

Are you looking for new challenges to level up your career? Would you like to play a key role in a fast-growing tech team? Are you deeply interested in new technologies which make life easier? Do you have the ambition to join an organization which has an impact globally?

Here’s an incredible opportunity for you in Hanshow!

As After-sales Engineer you will be the next driving force behind Hanshow. You are self-motivated and have a “can-do” attitude. You will work closely with other senior leaders across a variety of departments.

At Hanshow you will:

Your main tasks will include:

  • Responsible for local Projects technical support
  • Work with R&D team on system upgrading
  • Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure
  • Customer claims processing and follow-up
  • Customer quality and after-sales agreement review
  • The establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems
  • Regularly summarize customer complaints, provide quality risk cases, regularly summarize maintenance technology accumulation, and produce maintenance manuals

    Who are we looking for:

    • Bachelor’s degree or above in computer, internet or automation
    • Familiar with Linux and Windows operating system
    • Familiar with database technology and database optimization
    • Have good language and expression skills, being good at English and local language
    • Have experience in customer communication

       What we offer:

      • Competitive salary above average in the relevant industry
      • Promising and sustainable self-development and prospects
      • Wide technical and modern environment with interesting challenges
      • Professional environment with an open communication culture
      • Free Friday afternoon tea to keep spirits high
      • Flexible working arrangement with work from home option

      If you are interested, please send your CV via SinoJobs to us.